Question 1

How do I make a reservation?

Accepted Answer

On our website, click on the "Reserve a Boat Now" button in the top right corner. It will bring you to a webpage with our online booking system! From there you can choose your date and watercraft type!

Question 2

How do I cancel my reservation?

Accepted Answer

Give us a call at 952-472-9595 and ask to speak to a representative!

Question 3

Do I need a credit card to rent a watercraft?

Accepted Answer

A major credit card is required to hold on file for the rental. However, you can pay for your rental with credit, debit, or cash at checkout.

Question 4

Is there a fee for returning our rental past our scheduled time?

Accepted Answer

A $50 late fee will be charged for every 15 minutes past the scheduled return time.

Question 5

Do I need a watercraft permit to rent?

Accepted Answer

According to the new DNR rule, as of July 1st, 2025, all renters must complete a 180 day permit or a life time permit in order to rent a watercraft in the state of Minnesota. However, there are exceptions. Please go to the DNR website for more information!

Question 6

What is the cancellation policy for rentals?

Accepted Answer

Cancellations made more than 5-days before your rental date are free of charge. Cancellations made within the 5-day window will forfeit their reservation deposit (25% of the total). If no deposit was made, then a fee of 25% of the total will be charged to the card on file. 
Day of cancellations/no shows will be charged the entire rental fee.

Question 7

Is there a damage deposit?

Accepted Answer

There is a $500 damage deposit for jetski rentals. There is no damage deposit for the pontoons or bass trackers.

Question 8

How old do I need to be to rent a watercraft?

Accepted Answer

You must be 25 years old or older to rent with us!

Question 9

Can I drink while operating the watercraft if I’m under the legal limit of .08?

Accepted Answer

For safety, we do not allow the driver to consume alcohol while driving. Please plan to have a sober, designated driver responsible for operating the watercraft during your rental.

Question 10

What happens if it's poor weather on the day of our reservation?

Accepted Answer

Weather-related cancellations are determined on the day of the reservation. Storms, heavy rain, or sustained winds exceeding 30 mph qualify for a weather-related cancellation. Overcast skies, light rain, or cooler temperatures do not qualify, and reservations will proceed as scheduled. Metro Lakes Marina will contact you the night before or the morning of your rental if a weather-related cancellation is necessary.

Question 11

What items are allowed or prohibited on the rental watercraft?

Accepted Answer

Allowed:
-Food
-Drinks
-Coolers
-Floaties
-Fishing gear
-Small personal bags/backpacks
-Portable speakers

Prohibited:
-Kegs
-Glass containers (bottles, plates, etc.)
-Grills
-Confetti or glitter
-Fireworks

Question 12

Can I bring a pet?

Accepted Answer

Yes! Pets are welcomed with a $50 fee.

Question 13

How far ahead should we make a reservation?

Accepted Answer

For weekends/holidays, we recommend making a reservation 3-4 weeks ahead of time. Even earlier for the 4th of July! 
Weekdays can usually be scheduled the week of! Walk in's are always welcomed but cannot be guaranteed.

Frequently asked questions